Return & Refund Policy

Effective Date: 26 August 2026

Welcome to Organic Khabar. We are committed to providing pure, fresh, and quality food products to our customers. Your satisfaction is important to us.

Because many of our products are food, perishable, fresh, and hygiene-sensitive items, our return and refund policy is designed to ensure both customer satisfaction and product safety.

1. When Can You Request a Return or Refund?

You may request a return or refund if:

• You received a wrong product.
• You received a product that is damaged during delivery.
• The product is expired or has an unacceptable quality issue at the time of delivery.
• The product received is significantly different from the product you ordered.
• There is a verified issue caused by Organic Khabar.

2. Products That Cannot Normally Be Returned

For food safety and hygiene reasons, we generally do not accept returns for products that have been:

• Opened or partially consumed.
• Used or damaged after delivery due to customer handling.
• Stored improperly after delivery.
• Returned because the customer changed their mind.
• Returned because the customer ordered the wrong product or quantity.

Perishable and fresh food products may not be eligible for return once accepted by the customer.

3. Time Limit for Reporting an Issue

If you receive a damaged, incorrect, expired, or defective product, please contact us within 24 hours of delivery.

For faster resolution, please provide:

• Your Order ID
• Customer name and phone number
• Product name
• Description of the problem
• Clear photos/videos of the product and packaging
• Unboxing video, if available

An unboxing video is highly recommended for damaged or incorrect orders and may help us verify the issue quickly.

4. How to Request a Return or Refund

To request a return or refund, contact us through:

WhatsApp / Mobile: +8801611427481
Email:organickhabar0@gmail.com

Please mention "Return/Refund Request" along with your Order ID.

Our customer support team will review your request and may ask for photographs, videos, or other information before approving the request.

5. Refund Process

Once your refund request is approved, we will inform you about the refund process.

Depending on the payment method, the refund may be processed through the applicable payment channel or another mutually agreed method.

The time required for the refund may vary depending on the payment provider or financial institution.

6. Replacement

In certain cases, instead of a refund, we may offer a replacement product.

Replacement may be provided when:

• The wrong product was delivered.
• The product was damaged during delivery.
• The delivered product has a verified quality issue.

Replacement is subject to product availability.

7. Delivery Charges

If the issue is caused by Organic Khabar—for example, a wrong or damaged product—we may cover the applicable return/replacement delivery cost.

If the return is requested for reasons not covered by this policy, any applicable delivery or return charges may be the customer's responsibility.

8. Damaged Package

If your package appears seriously damaged when delivered, please notify the delivery person and contact us immediately.

Please take photographs/videos of the package before opening it whenever possible.

9. Quality Complaints

We take product quality seriously. If you believe a product does not meet reasonable quality expectations, please contact us within 24 hours of delivery.

We will review the complaint based on the product type, storage conditions, photographs/videos, order information, and other relevant details.

10. Refund Approval

All return and refund requests are subject to verification and approval by Organic Khabar.

Submitting a refund request does not automatically guarantee a refund.

For food safety reasons, returned products may not be resold.

11. Changes to This Policy

Organic Khabar reserves the right to update or modify this Return & Refund Policy when necessary.

Any changes will be published on this page with an updated effective date.

12. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Organic Khabar
📍 Dhaka, Bangladesh
📞 WhatsApp / Mobile: +8801611427481
📧 Email:organickhabar0@gmail.com
🌐 Website:www.organickhabar.com

Organic Khabar
Pure, Fresh & Organic